Support Post

We’re here to ensure your experience with the iiCME Online Learning Center is smooth, simple, and fully supported.

Courses & CME Credit

Q: How do I start a course?

Once logged in, navigate to “My Courses” and click “Start” on any course listed in your dashboard.

Q: How do I receive my CME certificate?

After completing the post-test and evaluation, your CME certificate will be automatically generated and stored in your CE Wallet.

Q: What if a course says it’s expired?

Expired courses remain accessible for educational purposes but no longer offer CME credit. Newer CME-accredited versions are frequently released — check the course catalog for updates.

Billing & Subscription

Q: How long does my subscription last?

All individual All-Access subscriptions are valid for 12 months from the date of purchase.

Q: Can I upgrade to a Group Subscription?

Yes! Contact us to convert your individual license into a group license or to request pricing for 5+ users.

Q: How do I access my receipt or transaction history?

Receipts are emailed at the time of purchase. If you need a new copy, submit a support request.

Technical Issues

Q: A video isn’t playing — what should I do?

Try refreshing your browser, switching to Chrome, or clearing your cache. Still stuck? Contact our support team.

Q: The post-test or evaluation isn’t loading.

Ensure pop-up blockers are disabled. If the issue persists, try another browser or device.